Our Implementation Approach

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Our Certifications

SYSUSA’s approach to any ServiceNow implementation is a set of proven ServiceNow best practices and guidelines based on CreateNow. SYSUSA, following ServiceNow best practices, provides a structured implementation approach to ensure on-time and on-budget quality deliverables while maintaining the highest level of customer satisfaction.


We invest time understanding our client’s needs through collaboration and provide innovative solutions to address these needs while establishing the foundation that can scale to meet their future aspirations.


We work with our clients to configure, customize, and ultimately create platform applications aligned with your business processes and requirements. We can offer more customization as well as custom ServiceNow app development.


From training to IT handoffs, we offer ongoing support to answer your queries and address any minor bug-fixes that may arise. We are always here to ensure your continued success.


Understanding the client and their business needs is critical in delivering any project and ensuring customer success. We invest time to learn about your business and to establish a foundation that can scale to meet your future aspirations.


Project success requires collaboration and active communication. We engage with stakeholders to establish KPIs to measure project success. We will identify the people based on their roles and responsibilities and develop a project plan.


Project success depends on a comprehensive project plan. Our goal is to ensure individual roles are clearly defined and aligned to the project scope. 
This phase will include:

   Value Management Plan

   Project Governance, Scope, and Deliverables

   Testing, Migration, and Communication

   Functional & Technical Analysis and Workshops


Upon completion of our initial data gathering and workshops, we begin executing the project plan. As part of our implementation, we can work with clients to configure and customize the platform applications aligned with the customer business processes and requirements. We can offer more customization as well as custom ServiceNow app development. Additionally, we can integrate with multiple other services that your organization may be using, thereby creating a unified approach to the implementation.


Where the rubber meets the road. By now, we have made the necessary configuration changes to the platform and applications to create an innovative solution that ensures customer success. Now is the time for the customer to review the deliverable and accept it. 

We also offer one-to-one and one-to-many training sessions designed around your specific implementation and user requirements. These training sessions will provide a useful insight into the implementation journey and highlight any potential areas of improvement.


For SYSUSA team members, it is the most cherished moment when our customer is happy and ready to start their IT Operations modernization and transformation journey. Our success directly ties to the success of our customers. Each project includes a customer satisfaction survey that is conducted by ServiceNow to rate SYSUSA as a partner.


Every project closure shifts the management and maintenance tasks to the client's personnel. We are here to support you in your continual improvement and enhancements. With your new ServiceNow implementation, we will offer ongoing support to answer your queries and address any minor bug-fixes that may arise. 
We can provide:

   24x7 support

   Continuous Improvements and Enhancements

   Custom Application Development

See Our Process in Action

Federal Government

A large federal agency that provides statistical data to both the public and private sectors was looking...

Local Government

As the COVID-19 pandemic forced shutdowns across local, state, and federal governments...

What Our Clients Are Saying

Imran Siddique, CISSP

Grant Thornton LLP

I had the privilege to work with Muneer [SYSUSA's founder and CEO] on several IT security and compliance-related projects. Muneer is a hard-working individual with a sense of responsibility, ownership, and on-time delivery. 
He is well-organized, an excellent communicator, and most of all well-trained and certified in his area of expertise.




Years Industry


Out of 5 CSAT

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